Frequently Asked Questions

I’m a specialised helper who gives entrepreneurs and businesses a hand with their online presence and tech needs. I focus on all things digital, including:

• Updating and maintaining your website
• Keeping your social media active and engaging
• Creating eye-catching graphics for your online content
• Getting your course materials online and perfectly formatted
• Boosting your search engine rankings (that’s SEO to you and me)
• Setting up email systems and digital calendars

While I don’t provide ongoing email management or diary scheduling, I can help you set up efficient systems for these tasks. My goal is to streamline your digital operations so you can focus on growing your business.

By passing these tech tasks to me, you can keep your eyes on the big picture instead of getting tangled up in website woes or software setups. I tailor my tech expertise to make your digital life a breeze, ensuring all those online tools help rather than complicate your work.

Fancy seeing how I could help organise your online world? Let’s have a chat!

While I don’t offer full social media strategies or marketing services, I’m happy to lend a hand with specific tasks if you’ve already got your accounts and plans sorted. Here’s how I can support your social media efforts:

• Researching and scheduling interesting content
• Creating eye-catching graphics
• Posting your pre-approved updates
• Keeping an eye on your accounts and pulling together reports

So, if you’re looking for a bit of help to keep your social media ticking along, I’m your go-to assistant!

Think of a tech stack as your digital toolbox – it’s the collection of software and technologies that power your business operations. Just like a builder needs different tools for different jobs, your business needs various tech tools to run smoothly. Here’s what a typical tech stack might include:

• Website platforms (like WordPress or Shopify)
• Customer relationship management (CRM) systems
• Email marketing tools
• Project management software
• Social media management tools
• Appointment scheduling systems (like Calendly)

As your tech-savvy assistant, I can help you choose, set up, and manage these tools to create a tech stack that’s just right for your business. Whether you need help streamlining your current setup or want to add new tools to boost your productivity, I’m here to lend a hand.

I take your data security seriously – it’s not just a fancy add-on, it’s a crucial part of how I work! Here’s how I keep your information safe and sound:

• Cloud-savvy: I use trusted cloud services like Google Cloud and Microsoft 365, which come with top-notch security features.
• Password perfection: I’m meticulous about strong passwords, using LastPass or Google Password Manager to keep everything secure.
• Up-to-date tech: My computer runs on the latest Windows 11, ensuring I have the most recent security updates.
• Two-factor fantastic: I use two-factor authentication on key accounts, adding an extra layer of protection.
• No public Wi-Fi wandering: I never work on public Wi-Fi networks, keeping your data away from prying eyes.
• Tidy data habits: I only keep your personal information for as long as necessary – usually between 12 to 36 months.
• Officially recognised: I’m registered with the Information Commissioner’s Office (ICO), so you know I’m serious about data protection.
• Insured and assured: I have Professional Indemnity Insurance, giving you that extra peace of mind.

Rest easy knowing that your data is in safe hands with me. I’m always happy to chat more about my security measures if you have any questions!

1. Let’s chat: We’ll have a free 30-minute call to get to know each other and see if we’re a good match.
2. I’ll send you a plan: If we both want to move forward, I’ll outline how we can work together, including what I’ll do, when I’ll do it, and how payments will work.
3. Seal the deal: Once you’re happy with everything, you’ll sign the agreement, and we’re good to go!
4. Get set up: We’ll sort out how we’ll keep in touch and organise our work.
5. Team up: I’ll crack on with your tasks, keeping you updated and sending invoices as we agreed.

Ready to get started?

• Think about how much help you need each month or what project you’d like help with.
• Book a chat with me here 
• Have a look at the agreement and sign it.
• Get ready to free up your time and watch your business grow!

When we start working on a retainer, I take a flexible, step-by-step approach to make sure we get it just right. Over the first three months, we’ll figure out the best way to collaborate and fine-tune how we get things done:

• Month 1: It’s all about learning. We’ll get used to working together and explore what works best for both of us.
• Month 2: Time to streamline. We’ll refine the processes and make sure everything is running smoothly.
• Month 3: By now, we’ll have a good handle on the hours and the workload. We can then adjust the retainer, increasing or decreasing hours as needed.

We’ll have a catch-up each month to review how it’s all going and tweak things as necessary. By the end of the third month, we’ll be working like clockwork, with a clear view of what’s needed moving forward.

• Bespoke Solutions: I tailor my services to your unique business needs.
• Quick Results: I’ll help you see improvements fast.
• Transparent Communication: I’ll keep you updated every step of the way.
• Cost-Effective: As a freelancer, you only pay for the services you need, for as long as you need them.